FAQs

PURCHASE

Are your products available in retail stores or only online?

Our products are currently only available for purchase online. However, we are constantly expanding our distribution network and are working towards making our products available in the best dermatological and esthetical clinics in the near future. We believe that this will not only provide our customers with more options for purchasing our products but will also give them the opportunity to receive personalized recommendations and advice from skincare professionals. Keep an eye on our website and social media channels for updates on our retail availability.

Do you offer any discounts or promotions?

Yes, we do offer discounts and promotions from time to time. Customers who sign up for our newsletter receive a 10% discount on their first purchase. Additionally, we may offer seasonal discounts or promotions throughout the year. However, please note that due to the high production costs and high-quality ingredients we use, we cannot offer huge discounts on our products. We believe that our products are competitively priced for the quality and effectiveness they provide. Rest assured, we are committed to offering our customers the best value for their money, and we regularly review our pricing and promotions to ensure that we are providing the best possible value.

Do you offer any subscription or auto-shipment options for your
products?

At this time, we do not offer any subscription or auto-shipment options for our products. However, we are exploring the possibility of implementing such a program in the future to provide our customers with more convenience and flexibility in receiving their favorite skincare products on a regular basis. We understand that many of our customers have busy schedules and may not have the time to regularly reorder their skincare products. By offering a subscription or auto-shipment option, we hope to make it easier for our customers to maintain their skincare routine without the hassle of having to remember to reorder their products. Please stay tuned to our website and social media channels for updates on this program and other exciting developments from our company.

 

FORMULAS

What are the key ingredients in your products?

Each product is based on AVL SOM3™ - mathematically optimized formulation that nourishes, heals and regenerates your skin. It is developed for the most sensitive cells - the primordial stem cells that are formed during early human development. Other key ingredients in our products vary depending on the specific product. We carefully select and formulate each product with a unique blend of high-quality ingredients to address specific skincare concerns and provide optimal results. To learn more about the key ingredients in a particular product, please refer to the "Key Ingredients" section on the product page. Here, you will find a list of the primary active ingredients, as well as a brief description of their benefits and how they work to improve the skin.

Do your products contain any exfoliating or resurfacing ingredients?

Yes, some of our products do contain exfoliating or resurfacing ingredients such as Ferulic Acid. However, the specific ingredients and their concentration levels may vary depending on the product. To find out if a specific product contains exfoliating or resurfacing ingredients, please refer to the "Key Ingredients" section on the product page. Here, you will find a list of the primary active ingredients, as well as a brief description of their benefits and how they work to improve the skin.

Do your products contain any fragrances, dyes, or other potentially
irritating ingredients?

We do not use synthetic fragrances or dyes in our products. Our products are formulated with natural extracts, and they may have a natural scent that comes from these ingredients. While all-natural extracts have the potential to cause irritation in some individuals, we have conducted extensive safety testing on our products to ensure that they have non-irritant properties. We take great care in selecting ingredients that are safe and effective for all skin types and undergo rigorous testing to ensure that our products meet our high standards for quality and safety. In addition, we are committed to transparency and provide a full list of ingredients for each of our products on the product page. If you have any specific concerns or sensitivities, we recommend reviewing the ingredient list and consulting with a dermatologist or healthcare provider before using our products.

Are your products free of common allergens, such as nuts or gluten?

While our products are not intentionally formulated with common allergens such as nuts or gluten, it is possible that trace amounts of these allergens could be present due to shared equipment or facilities during production. We recommend that individuals with known allergies or sensitivities review the ingredient list on the product page and perform a patch test before using our products. A patch test involves applying a small amount of the product to a small area of skin and waiting for a period of time to ensure that there is no adverse reaction before applying the product more broadly. We take the safety of our customers very seriously and are committed to providing high-quality, effective skincare products that are safe for all skin types. If you have any concerns or questions about the ingredients in our products, please feel free to reach out to us, and we will be happy to provide you with additional information.

Do your products contain any hydrating or moisturizing ingredients?

Yes, all of our products contain hydrating and moisturizing ingredients to help improve skin hydration and reduce dryness. The specific hydrating and moisturizing ingredients can vary depending on the product. Some of the common hydrating and moisturizing ingredients we use in our products include Glycerin, Panthenol, and Shea Butter. These ingredients are known for their ability to attract and retain moisture in the skin, helping to improve skin hydration and prevent dryness. To find out if a specific product contains hydrating or moisturizing ingredients, please refer to the "Key Ingredients" section on the product page. Here, you will find a list of the primary active ingredients, as well as a brief description of their benefits and how they work to improve the skin.

Are your products free of parabens, sulfates, or other potentially harmful ingredients?

Yes, we take great care to ensure that our products are free of potentially harmful ingredients such as parabens, sulfates, and other harmful chemicals. We are committed to providing high-quality, safe skincare products that are compliant with all regulations and guidelines. Our products are carefully formulated and undergo rigorous testing to ensure that they meet our high standards for quality and safety. In addition, our products are Safety Assessed by the globally recognized company EcoMundo, which specializes in regulatory and scientific services for the cosmetic industry. This assessment helps to ensure that our products are safe and effective for use on all skin types.

Do your products contain any antioxidants or anti-inflammatory ingredients?

Yes, our products contain antioxidants and anti-inflammatory ingredients to help protect the skin from environmental stressors and promote a healthy, radiant complexion. However, the specific antioxidants and anti-inflammatory ingredients can vary depending on the product. Some common antioxidants we use in our products include Vitamin C, Vitamin E, and Ferulic Acid. These ingredients help to protect the skin from free radical damage, which can contribute to premature aging and other skin concerns. To find out if a specific product contains antioxidants or anti-inflammatory ingredients, please refer to the "Key Ingredients" section on the product page. Here, you will find a list of the primary active ingredients, as well as a brief description of their benefits and how they work to improve the skin.

Do your products contain any natural or plant-based ingredients? 

Yes, we use many natural and plant-based ingredients in our products to provide effective skincare benefits. Some common natural and plant-based ingredients we use in our products include Aloe Vera, Apple Seed Oil, Apple Extract, Hazelnut Oil, and many more. These ingredients are known for their soothing and calming properties, as well as their ability to nourish and hydrate the skin. To find out if a specific product contains natural or plant-based ingredients, please refer to the "Key Ingredients" section on the product page. Here, you will find a list of the primary active ingredients, as well as a brief description of their benefits and how they work to improve the skin.

TECHNOLOGY 

Why dermal stem cells are important in the context of skin care products?

Dermal stem cells are important in the context of skin care products because they play a key role in maintaining the health and appearance of the skin. These stem cells are located in the dermis, or middle layer, of the skin and are responsible for generating new skin cells and repairing damaged or injured tissue. As we age, the number and activity of dermal stem cells naturally declines, which can lead to signs of aging, such as wrinkles and loss of elasticity. Skin care products that contain ingredients that support or stimulate the function of dermal stem cells can help to slow the aging process and improve the overall health and appearance of the skin. These ingredients may include growth factors, peptides, and other compounds that help to stimulate cell regeneration and repair. By incorporating these ingredients into their products, skin care companies can offer customers the benefits of dermal stem cell support and improve the effectiveness of their products.

What makes your products unique or different from others on the market?

Our patented Simplex Optimization Medium 3 (SOM3™). With a precise balance of ingredients designed to support overall cell function, SOM3™ fortifies your skin’s ability to maintain and restore itself. By addressing the exact needs of your skin cells during daily regeneration, AVL has formulated a base for its products that is driven by a mathematical algorithm to provide your skin with everything it needs and nothing it doesn’t.

BRAND RESPONSIBILITY

Are your products tested on animals?

No, our company does not test our products on animals. We are committed to producing high-quality skincare products that are both effective and cruelty-free. We believe that animal testing is unnecessary and cruel, and we are dedicated to using alternative testing methods that are both reliable and humane. We adhere to all regulations and guidelines related to animal testing, and we only use ingredients that are proven to be safe and non-irritating through non-animal testing methods. Our commitment to ethical and sustainable practices extends to all aspects of our business, and we are proud to be a cruelty-free brand. We believe that skincare should be both effective and compassionate, and we are dedicated to creating products that are safe and beneficial for both our customers and the environment. If you have any questions or concerns about our testing practices, please do not hesitate to contact us for more information.

Do you offer any vegan or organic options?

Yes, All of our products are vegan as of now - free from animal-derived ingredients, and we do not use any animal testing in our product development process. We understand that many of our customers are looking for products that are both effective and sustainable, and we are committed to meeting those needs. If you have any questions about our vegan or organic options, or if you need help choosing the right products for your needs, please do not hesitate to contact us.

Are your products made in the USA or sourced from a particular country?

Our products are made in Poland, where we have our R&D lab and production facilities. All of our production processes follow strict guidelines and regulations to ensure the quality and safety of our products. If you have any questions or concerns about the origin of our products or our manufacturing processes, please do not hesitate to contact us. We are always happy to provide more information and answer any questions you may have.

FOR WHOM

Are your products safe for all skin types?

Yes, our products are formulated to be safe for all skin types. However, we always recommend doing a patch test before the first use, especially if you have sensitive skin or are prone to allergic reactions. This is because everyone's skin is unique, and some people may have a negative reaction to even the gentlest of ingredients. We conduct extensive safety testing and clinical trials on all of our products to ensure their safety and efficacy. Our clinical trial results are available for you to review, and we are always happy to provide additional information or answer any questions you may have about our testing processes. That being said, we always advise that you consult with a dermatologist if you have any concerns about using our products, particularly if you have any underlying skin conditions or are taking medications that may affect your skin. Your dermatologist can provide personalized recommendations based on your individual needs and help you choose the best products for your skin type.

Are your products suitable for use on all skin tones and ethnicities?

Yes, our products are suitable for use on all skin tones and ethnicities. We believe that skincare should be inclusive and accessible to everyone, regardless of their background or skin type. We understand that different skin tones and ethnicities may have unique skincare needs, which is why we have a diverse range of products that are formulated to address a wide range of concerns. Our products are designed to be gentle and effective for all skin types, including those with sensitive or easily irritated skin. We are committed to promoting diversity and inclusivity in the beauty industry, and we believe that everyone deserves to have access to high-quality, safe, and effective skincare products. If you have any questions or concerns about whether our products are right for you, please do not hesitate to reach out to us. We are always happy to help and provide personalized recommendations based on your individual needs.

Can your products be used by both men and women?

Absolutely, our products are designed to be suitable for use by both men and women. We believe that everyone can benefit from good skincare, regardless of their gender or age. Skin concerns such as acne, dryness, and aging affect both men and women, and our products are formulated to address these concerns in a gentle and effective manner. Our products are designed to be unisex and suitable for use by anyone. We believe that  skincare should be inclusive and accessible to all, and we are committed to providing high-quality products that meet the needs of our diverse customer base.

Can your products be used on sensitive skin?

Yes, our products are formulated to be gentle and safe for use on sensitive skin. We understand that sensitive skin can react negatively to certain ingredients or formulations, which is why we have carefully selected ingredients that are known to be gentle and non-irritating. However, we always recommend doing a patch test before using any new product, especially if you have sensitive skin. This involves applying a small amount of the product to a small patch of skin, such as behind the ear or on the inner arm, and waiting to see if any negative reactions occur. If you have any concerns about using our products on your sensitive skin, we recommend consulting with a dermatologist before use. They can advise you on the best skincare routine for your skin type and any specific ingredients to avoid.

Are your products safe for pregnant or nursing women?

We recommend consulting with a doctor before using our products during pregnancy or while nursing. While our products are formulated with safety in mind, it is always better to err on the side of caution, especially during pregnancy or while breastfeeding. Pregnancy and breastfeeding can cause changes in the skin and body, and some ingredients may not be safe for use during this time. A doctor can advise on the best skincare routine during this period and recommend any specific ingredients to avoid. As a responsible skincare brand, we always recommend seeking medical advice before using any new products during pregnancy or while nursing.

Can your products be used by people with dark or hyperpigmented skin?

Yes, our products can be used by people with dark or hyperpigmented skin. Our products contain active brightening ingredients that can help reduce hyperpigmentation and improve skin tone, including in those with darker skin tones. However, we always recommend doing a patch test and consulting with a dermatologist before using any new products, especially if you have concerns about hyperpigmentation or dark skin. They can advise on the best products and ingredients to use for your specific skin concerns and needs.

Are your products suitable for use on children's skin? 

Our products are not intended for use on children's skin. We recommend using products specifically formulated for children, as their skin is typically more delicate and sensitive than adult skin. It's always best to consult with a pediatrician or dermatologist before using any new products on children's skin.

PRODUCTS

Do you offer sample sizes or travel sizes of your products?

Currently, we do not offer sample sizes or travel sizes of our products. However, we are always looking for ways to improve our customer's experience, so we may consider offering them in the future.

Do you offer any bundles or sets of products?

At this time, we do not offer any bundles or sets of products. However, we are always exploring new ways to enhance our customer's shopping experience, so we may consider offering them in the future.

Do you offer any professional-grade or clinical-strength products?

Currently, we do not offer any professional-grade or clinical-strength products. However, we have some formulas under development that could potentially be categorized as such, as our technology supports the development of advanced skincare formulas. We are always looking to innovate and provide the best products possible for our customers.

What is the shelf life of your products, and how should they be stored?

Our products typically have a shelf life of three years when stored properly. To ensure the longevity and effectiveness of our products, we recommend storing them in a cool and dry place, away from sources of heat, sunlight, and humidity. It's also essential to keep the products tightly closed when not in use to prevent contamination and to avoid exposing them to air and light. Always important to check the expiration date on the product and use products before it to ensure their safety and efficacy.

HOW TO USE

Can your products be used in conjunction with other skin care routines or treatments?

Our products are formulated to be gentle and non-irritating, and they should be compatible with most skincare routines and treatments. However, as everyone's skin is unique, we always recommend checking with a dermatologist or healthcare professional before combining our products with other skincare products or treatments. They can provide personalized advice and guidance on the best way to incorporate our products into your skincare routine based on your individual needs and skin type.

How do I properly cleanse my skin before applying your products?

Start by washing your hands. This ensures that you're working with clean hands, free from dirt and bacteria that could transfer to your face.

Next, remove any makeup using a gentle remover. This step helps to dissolve and remove makeup effectively.

Choose a suitable cleanser for your skin type. Look for a gentle cleanser that is free from harsh chemicals, fragrances, and alcohol.

Wet your face with lukewarm water to prepare your skin for cleansing. Apply the cleanser to your damp skin using gentle circular motions. Massage it onto your face, focusing on areas prone to oiliness or congestion. Rinse your face thoroughly with lukewarm water, making sure to remove all traces of the cleanser. Leaving any residue can clog pores and lead to skin issues.

Pat your face dry with a soft, clean towel. Avoid rubbing, as it can cause irritation.

Can your products be used around the eyes or on the lips?

Some of our products may be formulated for use around the eyes or on the lips, but not all of them. It's important to check the instructions on the product label to determine if the product is safe for use in those areas. For products that are intended for use around the eyes – like AVL Eye Cream, we recommend following the instructions carefully and taking precautions to avoid getting the product into the eyes.

How long should I wait before applying other skincare products or makeup after using your products?

We recommend waiting for around 10 minutes after applying our products before applying any other skincare products or makeup to allow the products to fully absorb into the skin. This will help ensure that the products are fully effective and won't interfere with the performance of other products you may be using. However, the specific wait time may vary depending on the product in question and the individual's skin type, so it's always a good idea to check the instructions on the product label and consult with a dermatologist or healthcare professional if you have any concerns.

Should your products be used in the morning or at night?

The usage of our products can depend on the individual's skin needs and the specific product in question. Some products may be formulated specifically for use in the morning or at night, while others can be used at any time of day. We recommend checking the instructions on the product label to determine the recommended usage and application. Additionally, observing your skin's reaction to the product and consulting with a dermatologist or healthcare professional can help determine the best usage and application for your unique skin type and concerns.

Can your products be used alongside other skin care treatments, such as chemical peels or microdermabrasion?

Our products are formulated to be gentle and non-irritating, and they should be compatible with most skincare routines and treatments. However, as everyone's skin is unique, we always recommend checking with a dermatologist or healthcare professional before combining our products with other skincare products or treatments. They can provide personalized advice and guidance on the best way to incorporate our products into your skincare routine based on your individual needs and skin type.