Refund policy

We are here to help.
Please feel free to contact us at any time with any questions or concerns about your order. support@avlaboratories.com

We want you to be happy with your AV Laboratories purchase. As part of our Performance Promise, if you are not 100% happy with your purchase, you may return it within 45 days of purchase, no questions asked. 

HOW TO START A RETURN
If you would like to return your product(s) simply email support@avlaboratories.com and include your order number, product you are returning, and the reason for your return. Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and mailing information. Please note, returns that do not have a Return Authorization Number can not be processed.

RETURN DETAILS 

• Shipping charges are non-refundable.
• Product samples are not eligible for return or exchange.
• Returns for any discounted products, including product bundles, will receive a refund for the price paid.
• Returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s).
• Refunds will be credited back to the original form of payment. If your original payment method is no longer valid, we will issue a refund in the form of a digital store credit.
• While we strive to accommodate all returns, we reserve the right to refuse service to individuals who may misuse or abuse this policy.

REFUND INFORMATION
Packages that are shipped to us remain the sender’s responsibility and a refund will not be given until we receive them. We recommend using a tracking or signed service for your returns and keep a copy of proof-of-postage for your records. Refunds will appear between 3-7 business days after receiving and processing your return, depending on your financial institution. 

EXCHANGES
If your product is damaged or defective please contact support@avlaboratories.com